logo
  • Call For Appointment
    (281) 866-7080

Appointments

I am a new patient, what do I need to know?

  • Please arrive 20 minutes early for appointment to make sure that your paperwork and insurance verification is completed prior to your visit.
  • Please bring any documents needed for you appointment. New patient paperwork is available here online. Please bring medication lists, any medical records you might have, including immunizations records, previous blood work results or results of imaging studies.
  • We have a $25 no show fee. This applies to new patients and existing patients. Please call to cancel or reschedule your appointments.

What do I need to bring to every appointment?

Please bring your insurance cards with you at every visit.  Please bring a driver’s license or picture identification.  Please bring a method of payment to settle at the time of your visit.  We accept cash and all major credit cards.

Prescriptions and Records

How do I get medical records?

  • If you need records sent to us, complete the form that is available online. Fax or mail it to our office or to the provider who is providing your records to us.
  • Your medical records from our office are available to you and to other physicians at no cost.
  • If your medical records are needed for another evaluation (ie. Disability evaluation, legal actions), we charge a nominal amount for preparing and submitting those records. The current cost is $35 and is due prior to preparation of the records.

How do I get a referral?

  • Call your insurance company to see if a written referral is needed. Also request a list of specialists that accept your current insurance plan.
  • If a written referral is needed or if you would like suggestions for a specific specialist, you can call our office and leave a message for a referral specialist (option 8).

My insurance told me that I need to start getting my prescriptions by mail. How do I start getting my prescriptions by mail?

  • First, contact your insurance company by phone or website to set up your account.
  • Second, call our office to ask about getting 90 day scripts sent either to you or directly to your mail-order company.

How do I get medication refills?

  • Refills should be requested by contacting your pharmacy, not our office.
  • All prescriptions for pain medicines, narcotics or addictive drugs will require an office visit.
  • If you have a new issue or a new diagnosis, please contact our office for an appointment. In order to provide the best healthcare, our physicians will need to evaluate you. We will not prescribe medication for new conditions via the phone.
  • Chronic conditions will require routine follow up and possibly fasting lab work prior to getting additional refills.

Insurance and Billing

What can I do if I get a bill?

  • If you get a bill from Capstone Family practice and you have questions please call our office and select option 7 for the billing department.
  • If you get a bill from Quest Diagnostics, please call the number located at the top of your statement. We do not have the ability to answer questions regarding Quest charges.

What insurances do you take?

View the full list of insurances we take on our insurance information page. It is important that you call your insurance company to confirm that our doctors are currently credentialed on your plan.

Medical Questions

Where can I get my lab work done?

We have a Quest Lab in our office that handles labs for all patients except those who have United Healthcare or its affiliates. United Healthcare patients must use Lab Corp and we will provide a written order to be taken to one of their locations. It is your responsibility to know your lab benefits.

Where is the nearest Lab Corp location?

You can find a Lab Corp location online.

What is a shot schedule?

One very important step in ensuring the health of any child is to make sure he or she receives immunizations at the correct time. If your child is due for immunizations, please contact us to schedule an appointment.

What do I do if I have an after hours emergency?

  • For a true medical emergency – Call 911 or go to the Emergency Room.
  • If you have an issue that cannot wait until the office opens, please call our office and our after hours message will give you instructions on reaching the physician on call. Please do not contact the answering service to cancel appointments or request medication refills.

Verse of the Day

Loading BibleGateway.com’s verse of the day…

Our Providers