The Patient Portal is a web-based system that serves as a secure communication link between you and the clinic. When you log in to the Portal with your private user name and password, you can see information that is pulled from your electronic record at the clinic and displayed on the web page.
Our patient portal lets established patients communicate more easily with us. The portal is not intended for ‘Internet Doctor Visits’ or new problems. Instead, it will make regular communication more flexible. You can:
- Request refills
- Request referrals
- Get your lab results quickly
We want your records to be complete and correct. Let us know if there’s any problem with your records. Sometimes we may use medical jargon in your records and it can lead to confusion. If something doesn’t make sense, let us know.
Privacy matters. We will never sell/trade/abuse your e-mail address. The patient portal is protected just like phone calls are. Use our Privacy Form to tell us who it’s OK to share your information with. We also think it’s important for you to protect privacy on your end.
We take security seriously, too. Computer networks do have real risks. We use appropriate technologies to protect your health information. We track security laws like HIPAA and HITECH. We protect and maintain all of the data at our clinic.
Bedside manner is complicated via email. It’s easy to misread information or emotion. We’ll try to keep things brief and clear on the Portal. We really appreciate your help on that, too. If a message takes a long time to write, it’s probably better done in person.
If we have troubles, abuse or ‘Spam’, we may need to change policies, suspend accounts, or even terminate the portal.
You can access the portal day or night, but we don’t have a 24 hour presence on our end. As a safeguard, the portal should not be used for pressing issues. If there’s an emergency, you should go to Urgent Care, the Emergency Room or call 911.